Listening is not enough. Turn every customer interaction into growth opportunities.

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The goal of hypt is to transform customer feedback from a mere measurement into an active business driver.

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Specifically, hypt pursues three core objectives:

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1. Detect and prevent problems early
hypt makes visible what really happens in advisory sessions, service interactions, or claims while there is still time to act. This allows companies to intervene before individual incidents escalate into systemic issues or public reputational damage.

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2. Turn customer feedback directly into action
Feedback should not remain in reports or dashboards. hypt ensures that every signal is automatically translated into concrete measures, whether to restore trust, improve quality, or activate growth.

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3. Enable growth from real customer moments
Satisfied customers are invited at the right moment to leave reviews, provide referrals, or take follow-up actions. This generates measurable results such as higher loyalty, improved reputation, and sustainable growth.

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hypt’s overarching goal is to make every customer interaction a controllable lever for quality, trust, and growth – quickly, measurably, and suitable for regulated industries.

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hypt was developed specifically for insurance companies and banks to use conversational feedback as a strategic growth driver.

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However, our solution works across industries — wherever companies are in close customer contact and can benefit from conversational feedback.

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Possible areas of application:

• From law firms that rely heavily on trust
• About real estate and real estate companies that offer personal advice
• Up to FMCG and consumer brands that want to strengthen their online reputation

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In short, hypt is ideal for all companies that want to generate recommendations, reviews and actionable feedback from customer experiences.

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1. Real-time and context-rich instead of delayed and superficial
hypt captures feedback immediately after a customer interaction as a natural conversation, not as a standardized survey with stars or ratings. This provides significantly more context and depth, making problems visible while there is still time to act.

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2. Conversational AI instead of static questions
AI-powered dialogue flows capture the “why” behind a rating. Customers provide more detailed and relevant answers than with conventional forms.

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3. Faster insights instead of long waiting times
hypt delivers results within hours, not weeks or months. Patterns, deviations, and themes appear in real time, enabling immediate action.

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4. Automated next steps instead of passive reports
Instead of merely presenting data, hypt automatically turns every piece of feedback into concrete actions: callbacks, resolution, reviews, referrals, or internal follow-up.

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5. Reputation protection instead of reactivity
Dissatisfied customers are engaged early through private channels before negative experiences are shared online. hypt actively protects your reputation.

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6. Measurable activation instead of just measurement
hypt converts satisfied customers directly into reviews, referrals, and follow-up actions. Results are measurable by location, team, or role – not just as aggregated numbers.

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7. Built-in compliance instead of retrofitting
The platform is designed for privacy and regulatory requirements (e.g., GDPR, DORA). Governance and data protection are integral to the product, not add-ons.

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8. Low entry barrier and fast deployment
hypt can go live quickly without long IT projects. Organizations can test feedback loops rapidly and expand them after success, before planning extensive integrations.

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9. Role- and location-specific insights instead of generic trends
hypt shows where problems occur – by branch, team, role, or touchpoint. This allows managers to steer actions precisely and effectively.

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In short
hypt provides deeper, more relevant feedback, delivers fast, actionable insights, activates customers for growth and protection, and is compliance-ready by design – turning feedback from a passive measurement into real business impact.

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hypt is not a classic survey tool — the focus is on action rather than analysis.

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• Personal and emotional chatbot communication, instead of standard survey
• Use at analog & digital touchpoints
• Enable direct recommendations (e.g. messenger integration, Google Reviews, etc.)
• Possibility to generate multiple added value from a customer integration (feedback, recommendation & online review)
• Generates real recommendations from hypothetical NPS

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hypt is a conversational feedback platform that captures customer feedback in real time and immediately turns it into concrete actions.

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How hypt works

After a relevant customer interaction such as an advisory session, service touchpoint, or claim, a feedback dialogue is triggered automatically. Instead of traditional surveys, hypt conducts a short, natural conversation that provides more context and depth than stars or NPS ratings.

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Feedback is analyzed in real time and structured by location, team, or role. Problems and patterns become visible immediately while there is still time to act.

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Based on these signals, hypt automatically triggers appropriate actions. Dissatisfied customers are guided through private resolution processes, while satisfied customers are activated for reviews, referrals, or follow-up actions.

At the same time, clear dashboards are available for leadership and teams. Privacy and regulatory requirements are integrated from the start.

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In short
hypt does not just collect feedback – it makes it immediately actionable for reputation, quality, and growth.

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hypt can be used flexibly in many situations to generate feedback, recommendations or online reviews. Typical use cases include:

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• Consultations: After a personal consultation, ask for feedback via QR code on business cards or a link in an email.
• E-banking & digital touchpoints: Immediately after a positive experience (e.g. cashback, transaction, account opening), display a popup or email with a link to the HYPT funnel.
• Events & webinars: QR codes in the room or on presentation slides guide participants directly into the funnel on site. Alternatively: Follow-up email with call-to-action after the event.
• Customer Support: After a support case, ask for satisfaction via email or text message. Ideal for continuous improvement of customer service.
• Internal recruitment: Employees share their experiences in the recruiting process via hypt funnels. Helpful for HR departments to optimize processes.
• Annual customer feedback: Recurring survey to systematically record customer satisfaction and willingness to recommend.
• Digital products (retirement planning, neo-banking, trading): Positive moments within the app trigger a funnel via push, in-app message, or email.
• Product-specific feedback: After buying a product, ask for specific opinions or promote recommendations.

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Industry-specific additions:

• Insurance: hypt can also be used in the event of a claim to record customer experiences immediately afterwards.
  
• Retail & e-commerce: Applicable after purchase or returns or when sampling products.

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Yes with the integrated hyperspace dashboards, you have access to live data about all your ongoing campaigns at any time.

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You can see in real time:

• Conversion rates per location, product and touchpoint
• Recommendation rates and sentiments of your customers
• Feedback rates and evaluation triggers
• Trends and anomalies that enable immediate action

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Additional features:

• AI-powered improvement suggestions to optimize your funnels
• Possibility to adjust texts and triggers directly during operation
• Compare campaigns, locations, or teams

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Conclusion: With hypt, you manage your recommendation process dynamically and on a data-based basis — and continuously optimize it based on real-time insights.

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hypt provides you with a variety of relevant metrics to manage the success of your recommendation and feedback strategy transparently and based on data.

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The most important KPIs at a glance:

• Recommendation rate: Ø ~ 40% of your satisfied customers actively recommend
• Feedback rate: Ø ~ 70% of your customers provide brief feedback
• Online review rate: Ø ~ 30% of activated users leave a positive online review
• Live Google reviews: All current reviews of your locations on Google — bundled and analysable
• Chat funnel performance: Detailed data on behavior and breakpoints in your chat funnels

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In addition, hypt delivers:

• Customer insights on sentiments, touchpoints, and triggers — presented visually in the dashboard
• Benchmarks & industry comparisons to rank your performance
• Optimization suggestions based on AI analyses

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Note: The actual KPI values may vary depending on the industry, target group and channel — hypt adapts flexibly to your environment.

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Getting started with hypt is easy, quick and non-binding — without complex integration or technical hurdles.

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This is how the start works:

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• Ready to use: hypt can be tested directly — using hypt links or QR codes, which can be flexibly integrated into any customer communication (e.g. e-mail, SMS, website, print).

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• Book a non-binding demo: We'll show you in a short demo:
  
  • What a custom chat funnel looks like for your use case
  • How hypt integrates into your existing communication process
  • What specific added value can you expect

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• Joint planning of the next steps: After the demo, we will discuss together what a potential pilot or rollout for you might look like — tailored to the industry, target group and goals.

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Tip: Most customers start with a pilot project that can go live within a few weeks.

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The setup of hypt is simple and quick — without any technical integration or high internal effort.

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Typical process:

• hypt is integrated into existing communication channels (e.g. email, SMS, print, customer portals) via Hypt links or QR codes
• The chat funnel, dashboard and reporting are configured together with our team.
• Duration of setup: Usually 2-4 weeks, even for enterprise projects

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Conclusion: hypt is completely ready for use within a few weeks — without an IT project, without system integration, but with immediately visible impact.

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Yes, like interfaces, hypt can be flexibly integrated into existing system landscapes.

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Supported integrations:

• HubSpot — Automatic reconciliation of contact details and funnel activities with your CRM
• Salesforce — trigger-based funnels, segmentation, and automated follow-ups
• BSI CRM — Especially for financial service providers and insurance companies

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Typical deployment scenarios:

• Dispatch of hypt funnels after specific events (e.g. consultation, contract conclusion, support case)
• Integrate automated feedback into customer data
• Trigger individual funnels based on CRM data

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hypt can be used flexibly — anywhere you can place a link or QR code. This allows hypt to be seamlessly integrated into your existing communication channels.

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Typical deployment channels: Email, SMS, push notifications, QR code (e.g. receipts, letters, flyers)

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Connection to platforms & systems:

• Messenger: WhatsApp, SMS, email
• Review platforms: Google Reviews, Trustpilot, App Store/Google Play
• CRM & marketing systems: HubSpot, Salesforce, BSI

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Conclusion: hypt works independently of channels — wherever you get in touch with your customers. Thanks to an API connection, it can be flexibly integrated into existing systems.

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hypt is browser-based and works platform-independently — without any app installation.

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Compatibility overview:

• Smartphones & tablets — Android and iOS (via mobile browsers)
• Desktops and laptops — Windows, MacOS, Linux

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Technical requirements:

• Responsive design ensures optimal display on any screen size
• Works in all modern browsers including Chrome, Safari, Firefox, Edge
• No app installation or download required
  
  

hypt automatically adapts to the device in question — ideal for customer feedback on the go or in the office.

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No. hypt is fully compliant with data protection regulations and works without processing or storing personal data.

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What does that mean in practice:

• No registration required for customers
• No cookies, no user profiles
• No transfer or storage of personal data
• 100% GDPR-compliant and compliant with Swiss banking secrecy

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Particularly suitable for:

• Banks, insurance companies and other heavily regulated industries
• Companies with high data protection requirements and sensitive customer data

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Conclusion: hypt completely protects the privacy of your customers — without sacrificing performance or functionality.

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Yes, hypt meets key data protection and compliance requirements:

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• GDPR-compliant (EU)
• Swiss bank customer secrecy compliant: hypt can be used completely without personal data

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hypt is one of the most successful solutions in the area of referral marketing — with proven above-average results and the trust of leading brands.

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Proven performance:

Ø 40% recommendation rate

→ Up to 33% higher conversion than traditional referral tools

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+2 stars on Google in just 6 months

→ hypt has repeatedly proven that online ratings can be significantly increased, e.g. from 2.7 to 4.3 stars

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High feedback and activation rates

→ An average feedback rate of over 70% among activated customers

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Trusted by market leaders:

hypt is used by numerous top companies in Switzerland — particularly in highly regulated and data-sensitive industries:

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• Banks & financial service providers:
  
  • UBS, Migros Bank, Bernese Cantonal Bank (BEKB), Raiffeisenbank, PostFinance, Aargauische Kantonalbank (AKB), Basler Kantonalbank (BKB)

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• Insurance:
  
  • CSS, CONCORDIA, Generali, Sanitas, Groupe Mutuel, Grazer Versicherung

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• Other industries:
  
  • Nestle, ImmoScout24, SMG

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Conclusion: hypt not only provides strong figures, but is also used by leading banks, insurance companies and consumer goods brands — clear proof of impact, trust and scalability.

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hypt is already being used successfully by leading companies in the banking, insurance and retail sectors — from SMEs to large companies. Customers report on:

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• More recommendations
• More qualitative customer feedback
• Rapid increase in online rating
• Significant sales increases due to word-of-mouth effects

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‍Selected references

hypt is used by the following companies, among others:

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• Banks & financial service providers: UBS, PostFinance, Migros Bank, AKB, BEKB, Raiffeisen, Basler Kantonalbank
  
  
• Insurance companies: Generali, Sanitas, CSS, CONCORDIA, Groupe Mutuel
  
  
• Retail & Consumer Goods: Nestlé, Nuii, Rivella
  
  
• Other industries: Immoscout24, TCS velocorner, SMG, Olten learning workshop, Igloo village, Bracher & Partner

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All success stories can be found on our case study page:

‍hypt.io/resource support/case studies

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With hypt, you're not alone. Our Customer Success Team is with you personally — from day one and throughout the entire deployment.

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This is how we support you after the go-live:

• Individual funnel optimization: Together, we analyze the performance of your funnels and help to optimize texts, triggers and touchpoints in a targeted manner.
• Regular check-ins & reviews: In short, planned appointments, we look at current results, share best practices and provide clear recommendations for further development.
• Strategic advice included: We help you establish hypt as a strategic channel in after-sales — including benchmark comparisons and ideas for new use cases.
• Ongoing support: Our team is always available for you — via email, call or video meeting.

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Conclusion: hypt is not a plug and forget solution — we actively support you and work together to ensure that recommendations, reviews and feedback have a measurable effect.

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Our support team is here for you. Just write to success@hypt.ch and we will take care of your request immediately.

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Yes. hypt is not only for large companies, but also ideal for small teams and individual entrepreneurs who want to start with targeted referral marketing.

Important to know: In order for hypt to develop its full potential, there should be a sufficient number of customer contacts — e.g. through regular consultations, transactions or service interactions.

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Rule of thumb: The more often you come into contact with customers, the more effectively you can use hypt.

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Our starter plan offers:

• Easy setup without technical hurdles
• Flexible use via links or QR codes — e.g. in emails, social media or on invoices
• Access to the full word-of-mouth funnel, including review invitations and feedback requests
• Transparent dashboard to instantly see results and progress

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The costs of hypt depend on your individual needs — depending on team size, range of functions and integration requirements.

Basically, you pay a monthly license and get access to unlimited recommendations, feedback, and Google reviews.

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Starter plan — to get started easily

The starter plan is perfect for small teams or individual departments that want to achieve initial success with hypt.

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Highlights:

• Standardised solution with rapid implementation
• Easy data visualization & basic functions
• Ideal for individual touchpoints or limited use cases
• License price on request
  
  

Enterprise plan — maximum scale and customization

For larger companies with complex requirements, hypt offers a completely personalized solution.

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Highlights:

• Tailored funnels and advanced features
• Integration with existing CRM systems such as Salesforce, HubSpot or BSI
• In-depth data analyses & individual dashboards
• Highest security and data protection standards
• Personal contact & prioritized support
• License price on request
  
  

Note: Not sure which plan is right for you? We would be happy to advise you and put together an individual offer for you on request.

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No, there is no classic free trial period.
However, it is possible to test Hypt as part of a pilot without obligation — this can eliminate parts of the costs.

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Here's how you can start:

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• Free consultation:
  In a short call, our team will show you how hypt fits your company and what testing options are available.

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• Pilot project: Test hypt in your company within a predefined period of time. Ideal for testing benefits and integration in your own environment.

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The first visible successes usually occur within just a few days. Thanks to the targeted placement of hypt funnels at relevant touchpoints, rapid feedback and measurable effects are possible.

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Typical results in a short time:

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• Increasing online ratings: Customers are actively motivated to rate.
• More recommendations via personal messengers: hypt automates recommendations via WhatsApp, SMS & Co. — with success.
• Early identification of internal improvement potential: Feedback provides concrete advice on how to optimize processes, e.g. in support or consulting.
  
  

Tip: The actual speed depends on the use and involvement in customer contact — the more consistently the chat funnels are used, the faster results can be seen.

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