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Customer Success Manager (80-100%)
Wir sind hypt, eine junge und aufstrebende Schweizer Marketing Software (SaaS) Firma mit Sitz in Bern, Zürich und Valencia. Als erstes Unternehmen weltweit helfen wir Unternehmen, ihre Umsätze zu steigern, indem wir das wahre Potenzial der Mundpropaganda ausschöpfen. Unser Unternehmen verfolgt ehrgeizige Ziele und plant, seine Marktpräsenz in der DACH-Region (Deutschland, Österreich und Schweiz) auszubauen und in den nächsten Jahren in den US-Markt zu expandieren. Möchtest du dich unserer Reise und unserem wachsenden Team anschliessen, um gemeinsam eine internationale Erfolgsgeschichte zu schreiben?
🥜 Your job in a nutshell
As our Customer Success Manager you are in charge of
- helping our customers get the most out of our solution
- supporting customers with their onboarding
- developing playbooks and engagement plans
🚀 Your mission
That's how we imagine your job profile, but we're sure you bring many more qualities to the company - and we'd love to hear about them.
- You develop and maintain strong connections and relationships with our customers.
- You schedule regular performance reviews with customers to understand their needs and goals, and offer recommendations to enhance the value of their hypt usage.
- You serve as an internal spokesperson and champion for your customers' needs.
- You build, own, and execute customer success and engagement plans.
- You ensure successful onboarding and guide issue escalation and resolution.
- You identify opportunities for customer testimonials and case studies.
- You develop a deep understanding of the product to recommend features and functionality that meet customers' specific business needs.
- You help develop best practices and new playbooks based on customer trends, risks, and product usage.
👪 Wen wir suchen
👪 Who we are looking for
We rather look for great people than for fancy degrees and CVs. We believe that your motivation to learn, develop and be awesome at what you do is much more important.
- You are comfortable leaving your comfort zone, to learn and grow in your role
- You have strong communication and interpersonal skills
- You are comfortable speaking with C-level executives, building relationships, and translating business objectives into results.
- You have a proven track record of driving customer retention and growth.
- You are able to work with limited guidance and be your own boss
- You have a solid sense for business and decide in the company’s best interest
- You are a native German speaker with solid English skills.
➕ Nice to have (or ready to learn on the job):
- Minimum 3 years of SaaS experience in a customer-facing role
- Marketing experience
Perks & Benefits
Team Workations
If you don’t like the often rainy and cold Swiss weather, you are always welcome to work somewhere abroad or in our Valencia office. We even cover some expenses if you do so.
Hybrid Workmodel
Everyone can decide for themselves when and where to work. However, we love spending time together and we believe it is important to meet physically at least once a week.
hypt will be your company too (ESOP)
Since you are our first row representative, you will play a big role in our company success. That's why you get the option to own shares of the company to participate in the growth of hypt.
a f***ing good time
We will spend roughly 2000 hours a year together as a team. That’s a big part of your life. Therefore we will make sure we have an amazing time together including fun activities (hypa hypa).
Ready to become a hypateer
Then we would love to get to know you.
Please apply with your CV and/or LinkedIn profile and a few words on why you would like to join hypt. Contact Tobias and send your words to tobias@hypt.ch. We look forward to hear from you!
Let’s get hypt!
What Makes a Hypateer?
Challenges fuel your fire
Work isn't work when you're doing what you love
Less red tape, more responsibility? You're in!
Team success is your personal win
You don't just follow trends - you create them
Ready to become a hypateer
Then we would love to get to know you.
Please apply with your CV and/or LinkedIn profile and a few words on why you would like to join hypt. Contact Tobias and send your words to tobias@hypt.ch. We look forward to hear from you!
Let’s get hypt!