Customer Satisfaction Monitoring and NPS Measurement

Keep customer satisfaction in view in real-time. With hypt, you don't just measure Net Promoter Score (NPS) - you generate actual recommendations and increase your revenue.

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hypt scales revenue for enterprises worldwide

Customer Feedback That Delivers Real Value

NPS Including Actual Recommendations

Use Net Promoter Score (NPS) to measure your customers' satisfaction and loyalty. hypt converts this into real recommendations and potential new customers.

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A snippet of the hypt chatbot conversation with an NPS survey, along with a section of a messenger message in which a company is recommended.
A snippet from the hypt dashboard showing the NPS analysis and the number of generated recommendations.

Live Measurement at All Touchpoints

Capture customer satisfaction in real-time at offline and digital touchpoints and compare them throughout the entire customer journey.

Efficient Feedback Collection

Increase feedback rates with smart, interactive chatbots - faster, more precise, and more efficient than traditional surveys.

A snippet of the hypt chatbot conversation with an NPS survey, along with a snippet of a messenger message in which a company is recommended.

Customer feedback 3.0

40%

of all hypt users send at least one recommendation

70%

of all hypt users provide feedback

365d

feedback instead of once-yearly surveys

Turn Feedback Touchpoints Into Revenue Drivers

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Unlock Your Customers' Potential with Our Word-of-Mouth Manager

Experience Word-of-Mouth Marketing on a new level

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Activate customers at the peak of their experience

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One customer interaction, maximum benefit: Feedback, recommendations and online reviews

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Analyze, optimize and control results in real-time

Discover our Word-of-Mouth Manager
A snippet from the hypt Chatbuilder showing the hypt Word-of-Mouth Manager.

Analyze your Word-of-Mouth Performance

Track in your dashboard where and how often you're being recommended – and get the maximum out of your word-of-mouth campaigns with hypt.

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Word-of-Mouth is More Than a 1-to-1 Recommendation

messages send between Lisa and Michael about recommending MoneyBank.

Leadgeneration

Activate existing customers to create high-quality leads through Word-of-Mouth and Personal Media Ads.

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Online-Review Generator & Security

Generate daily positive reviews and intercept negative ones early.

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Your strongest sales channel has been hiding in plain sight – time to use it

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