Turn Customer Insights Into Revenue Growth

Use our Customer Experience tool to track satisfaction and NPS across all touchpoints, while stopping negative feedback from spreading online.

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A smartphone displaying an NPS survey, a snippet from the hypt dashboard, and a customer support emoji.

hypt measures customer satisfaction for Customer Experience teams worldwide

The CX Tool That Delivers Real-Time Intelligence

Monitor Analog and Digital Touchpoints

Keep customer satisfaction in view in real-time and use comprehensive evaluations and analytics to develop targeted Customer Experience strategies.

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A snippet from the hypt dashboard showing the NPS analysis and the number of generated referrals.

A snippet of the hypt chatbot conversation with an NPS survey, along with a section of a messenger message in which a company is recommended.

Determine NPS and Convert Directly Into Revenue

Don't just ask customers how likely they are to recommend your company (NPS) - generate actual recommendations that lead to more revenue.

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Catch Negative Feedback Early

Use our Word-of-Mouth protection mechanism to intercept negative feedback early before it spreads. Get a second chance and turn dissatisfied customers into loyal advocates.

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A snippet from the hypt chatbot conversation where a customer indicates dissatisfaction, along with a headset emoji representing customer support.

hypt in Action - Success for CX Experts

40%

of all hypt users send at least one recommendation

70%

of all hypt users provide feedback

365d

feedback instead of once-yearly surveys

Make Conversational Feedback a Key Driver of Your Customer Experience

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Harness the full potential of your customers with our Conversational Feedback Platform

Real-time AI conversations

One customer interaction, maximum benefit: Feedback, recommendations and online reviews

Analyze, optimize and control results in real-time

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A snippet from the hypt Chatbuilder showing the hypt Word-of-Mouth Manager.

Why CX experts love our tool

Customer Insights with Direct Revenue Impact

100% Customizable

Immediate Value Creation

Quick, Hassle-Free Setup

Analysis, Optimization and Scaling of Word-of-Mouth

Tracking Without Collecting Sensitive Data

Protection from Negative Word-of-Mouth

Real-Time Customer Insights

Offline and Digital Touchpoint Measurement

Increased Customer Retention

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No Integrations Required

Hypothetical NPS & Effective Recommendations

Data Protection & Compliance

Swiss banking secrecy standards

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No sensitive data collection

Swiss cloud infrastruktur

GDPR compliant

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Conversational Feedback - Value for Your Entire Organization

An image depicting a three-way junction to illustrate the three key benefits of hypt’s Word-of-Mouth Manager: generating feedback, referrals, and positive online reviews.

Marketing

Use our marketing tool for high-quality inbound leads, increased brand reputation, and valuable customer feedback.

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Turn every customer interaction into measurable growth

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