Help & Support

hypt enables companies to generate targeted added value for growth, reputation and customer loyalty from every customer interaction:

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• Satisfied customers are activated immediately after an interaction to:
  
  • Make recommendations to friends and family
  • Write positive online reviews (e.g. on Google)
  • to provide feedback that can be reused internally
    
    
• Dissatisfied customers become:
  
  • Identified early on before they make their displeasure public
  • Returned to internal clarification processes, e.g. via form or contact

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hypt helps companies turn their customers into active brand ambassadors — and intercept critical feedback early on before it damages their reputation.

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This is how a closed circuit is created from:

• customer experience
• feedback
• recommendation
• and measurable growth
  
  

At the same time, companies are gaining access to the most powerful sales channel of all: Word-of-mouth — digitally measurable, controllable and scalable.

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hypt was developed specifically for insurance companies and banks to use referral marketing as a strategic growth driver.

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However, our solution works across industries — wherever companies are in close customer contact and can benefit from recommendations.

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Possible areas of application:

• From law firms that rely heavily on trust
• About real estate and real estate companies that offer personal advice
• Up to FMCG and consumer brands that want to strengthen their online reputation

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In short, hypt is ideal for all companies that want to generate recommendations, reviews and actionable feedback from customer experiences.

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Yes. hypt is not only for large companies, but also ideal for small teams and individual entrepreneurs who want to start with targeted referral marketing.

Important to know: In order for Hypt to develop its full potential, there should be a sufficient number of customer contacts — e.g. through regular consultations, transactions or service interactions.

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Rule of thumb: The more often you come into contact with customers, the more effectively you can use Hypt.

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Our starter plan offers:

• Easy setup without technical hurdles
• Flexible use via links or QR codes — e.g. in emails, social media or on invoices
• Access to the full word-of-mouth funnel, including review invitations and feedback requests
• Transparent dashboard to instantly see results and progress

hypt goes far beyond traditional referral tools — both in terms of impact and usability. An overview of the most important benefits:

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• Higher credibility and conversion: Recommendations about Hypt are intrinsically motivated, not incentivized. As a result, they appear more authentic and are more convincing. In direct comparison, Hypt achieved up to 33% higher conversion rates compared to traditional referral approaches.

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• More than just recommendations: hypt generates several added values at the same time following a positive customer interaction:
  
  • Direct feedback
  • Buying recommendations in a personal environment
  • Positive online reviews (e.g. Google)

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• Controllable word of mouth channel: With the integrated Word-of-Mouth Manager, you can:
  
  • Target recommendations
  • Continuously optimize touchpoints and campaigns
  • Analyze all interactions based on data

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• 100% data protection compliant — even for banks: hypt works completely without personal data. The solution meets the highest data protection standards and is bank-compliant, without sacrificing effectiveness

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hypt is not a classic survey tool — the focus is on action rather than analysis.

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• Personal and emotional chatbot communication, instead of standard survey
• Use at analog & digital touchpoints
• Enable direct recommendations (e.g. messenger integration, Google Reviews, etc.)
• Possibility to generate multiple added value from a customer integration (feedback, recommendation & online review)
• Generates real recommendations from hypothetical NPS

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hypt transforms every customer interaction into a scalable recommendation and feedback process — automated, privacy-compliant and AI-supported.

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It works as simply as that:

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1. Customers are activated after an interaction

• They are asked to take part in a short survey via email, SMS, push notification or QR code.

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2. The chat funnel analyses the mood of customers:

• Satisfied customers are specifically motivated to:
  
  • Recommend your product or service to a personal environment via messengers such as WhatsApp
  • Leave a positive review on platforms like Google
• Dissatisfied customers are identified at an early stage and:
  
  • Returned to internal clarification processes (e.g. via form, hotline or service link)

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3. Evaluation & optimization in Word-of-Mouth Manager:

• All interactions and results are clearly presented on a dashboard
• Integrated AI analyses patterns and behavior
• You can constantly optimize texts, triggers and funnels to increase the recommendation rate and impact

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hypt can be used flexibly in many situations to generate feedback, recommendations or online reviews. Typical use cases include:

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• Consultations: After a personal consultation, ask for feedback via QR code on business cards or a link in an email.
• E-banking & digital touchpoints: Immediately after a positive experience (e.g. cashback, transaction, account opening), display a popup or email with a link to the HYPT funnel.
• Events & webinars: QR codes in the room or on presentation slides guide participants directly into the funnel on site. Alternatively: Follow-up email with call-to-action after the event.
• Customer Support: After a support case, ask for satisfaction via email or text message. Ideal for continuous improvement of customer service.
• Internal recruitment: Employees share their experiences in the recruiting process via HypT funnels. Helpful for HR departments to optimize processes.
• Annual customer feedback: Recurring survey to systematically record customer satisfaction and willingness to recommend.
• Digital products (retirement planning, neo-banking, trading): Positive moments within the app trigger a funnel via push, in-app message, or email.
• Product-specific feedback: After buying a product, ask for specific opinions or promote recommendations.

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Industry-specific additions:

• Insurance: Hypt can also be used in the event of a claim to record customer experiences immediately afterwards.
  
• Retail & e-commerce: Applicable after purchase or returns or when sampling products.

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hypt can be used flexibly — anywhere you can place a link or QR code. This allows Hypt to be seamlessly integrated into your existing communication channels.

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Typical deployment channels: Email, SMS, push notifications, QR code (e.g. receipts, letters, flyers)

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Connection to platforms & systems:

• Messenger: WhatsApp, SMS, email
• Review platforms: Google Reviews, Trustpilot, App Store/Google Play
• CRM & marketing systems: HubSpot, Salesforce, BSI

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Conclusion: Hypt works independently of channels — wherever you get in touch with your customers. Thanks to an API connection, it can be flexibly integrated into existing systems.

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hypt is browser-based and works platform-independently — without any app installation.

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Compatibility overview:

• Smartphones & tablets — Android and iOS (via mobile browsers)
• Desktops and laptops — Windows, MacOS, Linux

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Technical requirements:

• Responsive design ensures optimal display on any screen size
• Works in all modern browsers including Chrome, Safari, Firefox, Edge
• No app installation or download required
  
  

hypt automatically adapts to the device in question — ideal for customer feedback on the go or in the office.

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Yes With the integrated hyperspace dashboards, you have access to live data about all your ongoing campaigns at any time.

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You can see in real time:

• Conversion rates per location, product and touchpoint
• Recommendation rates and sentiments of your customers
• Feedback rates and evaluation triggers
• Trends and anomalies that enable immediate action

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Additional features:

• AI-powered improvement suggestions to optimize your funnels
• Possibility to adjust texts and triggers directly during operation
• Compare campaigns, locations, or teams

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Conclusion: With Hypt, you manage your recommendation process dynamically and on a data-based basis — and continuously optimize it based on real-time insights.

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hypt provides you with a variety of relevant metrics to manage the success of your recommendation and feedback strategy transparently and based on data.

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The most important KPIs at a glance:

• Recommendation rate: Ø ~ 40% of your satisfied customers actively recommend
• Feedback rate: Ø ~ 70% of your customers provide brief feedback
• Online review rate: Ø ~ 30% of activated users leave a positive online review
• Live Google reviews: All current reviews of your locations on Google — bundled and analysable
• Chat funnel performance: Detailed data on behavior and breakpoints in your chat funnels

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In addition, hypt delivers:

• Customer insights on sentiments, touchpoints, and triggers — presented visually in the dashboard
• Benchmarks & industry comparisons to rank your performance
• Optimization suggestions based on AI analyses

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Note: The actual KPI values may vary depending on the industry, target group and channel — hypt adapts flexibly to your environment.

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Getting started with hypt is easy, quick and non-binding — without complex integration or technical hurdles.

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This is how the start works:

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• Ready to use: hypt can be tested directly — using hypt links or QR codes, which can be flexibly integrated into any customer communication (e.g. e-mail, SMS, website, print).

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• Book a non-binding demo: We'll show you in a short demo:
  
  • What a custom chat funnel looks like for your use case
  • How hypt integrates into your existing communication process
  • What specific added value can you expect

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• Joint planning of the next steps: After the demo, we will discuss together what a potential pilot or rollout for you might look like — tailored to the industry, target group and goals.

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Tip: Most customers start with a pilot project that can go live within a few weeks.

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The setup of hypt is simple and quick — without any technical integration or high internal effort.

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Typical process:

• hypt is integrated into existing communication channels (e.g. email, SMS, print, customer portals) via Hypt links or QR codes
• The chat funnel, dashboard and reporting are configured together with our team.
• Duration of setup: Usually 2-4 weeks, even for enterprise projects

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Conclusion: hypt is completely ready for use within a few weeks — without an IT project, without system integration, but with immediately visible impact.

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The first visible successes usually occur within just a few days. Thanks to the targeted placement of HYPT funnels at relevant touchpoints, rapid feedback and measurable effects are possible.

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Typical results in a short time:

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• Increasing online ratings: Customers are actively motivated to rate.
• More recommendations via personal messengers: hypt automates recommendations via WhatsApp, SMS & Co. — with success.
• Early identification of internal improvement potential: Feedback provides concrete advice on how to optimize processes, e.g. in support or consulting.
  
  

Tip: The actual speed depends on the use and involvement in customer contact — the more consistently the chat funnels are used, the faster results can be seen.

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Yes, like interfaces, Hypt can be flexibly integrated into existing system landscapes.

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Supported integrations:

• HubSpot — Automatic reconciliation of contact details and funnel activities with your CRM
• Salesforce — trigger-based funnels, segmentation, and automated follow-ups
• BSI CRM — Especially for financial service providers and insurance companies

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Typical deployment scenarios:

• Dispatch of HYPT funnels after specific events (e.g. consultation, contract conclusion, support case)
• Integrate automated feedback into customer data
• Trigger individual funnels based on CRM data

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No. hypt is fully compliant with data protection regulations and works without processing or storing personal data.

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What does that mean in practice:

• No registration required for customers
• No cookies, no user profiles
• No transfer or storage of personal data
• 100% GDPR-compliant and compliant with Swiss banking secrecy

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Particularly suitable for:

• Banks, insurance companies and other heavily regulated industries
• Companies with high data protection requirements and sensitive customer data

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Conclusion: hypt completely protects the privacy of your customers — without sacrificing performance or functionality.

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Yes, hypt meets key data protection and compliance requirements:

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• GDPR-compliant (EU)
• Swiss bank customer secrecy compliant: hypt can be used completely without personal data

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hypt is one of the most successful solutions in the area of referral marketing — with proven above-average results and the trust of leading brands.

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Proven performance:

Ø 40% recommendation rate

→ Up to 33% higher conversion than traditional referral tools

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+2 stars on Google in just 6 months

→ hypt has repeatedly proven that online ratings can be significantly increased, e.g. from 2.7 to 4.3 stars

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High feedback and activation rates

→ An average feedback rate of over 70% among activated customers

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Trusted by market leaders:

hypt is used by numerous top companies in Switzerland — particularly in highly regulated and data-sensitive industries:

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• Banks & financial service providers:
  
  • UBS, Migros Bank, Bernese Cantonal Bank (BEKB), Raiffeisenbank, PostFinance, Aargauische Kantonalbank (AKB), Basler Kantonalbank (BKB)

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• Insurance:
  
  • CSS, CONCORDIA, Generali, Sanitas, Groupe Mutuel

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• Other industries:
  
  • Nestle, ImmoScout24, SMG

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Conclusion: hypt not only provides strong figures, but is also used by leading banks, insurance companies and consumer goods brands — clear proof of impact, trust and scalability.

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hypt is already being used successfully by leading companies in the banking, insurance and retail sectors — from SMEs to large companies. Customers report on:

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• More recommendations
• More qualitative customer feedback
• Rapid increase in online rating
• Significant sales increases due to word-of-mouth effects

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‍Selected references

hypt is used by the following companies, among others:

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• Banks & financial service providers: UBS, PostFinance, Migros Bank, AKB, BEKB, Raiffeisen, Basler Kantonalbank
  
  
• Insurance companies: Generali, Sanitas, CSS, CONCORDIA, Groupe Mutuel
  
  
• Retail & Consumer Goods: Nestlé, Nuii, Rivella
  
  
• Other industries: Immoscout24, TCS velocorner, SMG, Olten learning workshop, Igloo village, Bracher & Partner

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All success stories can be found on our case study page:

‍hypt.io/resource support/case studies

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With hypt, you're not alone. Our Customer Success Team is with you personally — from day one and throughout the entire deployment.

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This is how we support you after the go-live:

• Individual funnel optimization: Together, we analyze the performance of your funnels and help to optimize texts, triggers and touchpoints in a targeted manner.
• Regular check-ins & reviews: In short, planned appointments, we look at current results, share best practices and provide clear recommendations for further development.
• Strategic advice included: We help you establish hypt as a strategic channel in after-sales — including benchmark comparisons and ideas for new use cases.
• Ongoing support: Our team is always available for you — via email, call or video meeting.

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Conclusion: hypt is not a plug and forget solution — we actively support you and work together to ensure that recommendations, reviews and feedback have a measurable effect.

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Our support team is here for you. Just write to success@hypt.ch and we will take care of your request immediately.

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The costs of hypt depend on your individual needs — depending on team size, range of functions and integration requirements.

Basically, you pay a monthly license and get access to unlimited recommendations, feedback, and Google reviews.

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Starter plan — to get started easily

The starter plan is perfect for small teams or individual departments that want to achieve initial success with hypt.

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Highlights:

• Standardised solution with rapid implementation
• Easy data visualization & basic functions
• Ideal for individual touchpoints or limited use cases
• License price on request
  
  

Enterprise plan — maximum scale and customization

For larger companies with complex requirements, hypt offers a completely personalized solution.

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Highlights:

• Tailored funnels and advanced features
• Integration with existing CRM systems such as Salesforce, HubSpot or BSI
• In-depth data analyses & individual dashboards
• Highest security and data protection standards
• Personal contact & prioritized support
• License price on request
  
  

Note: Not sure which plan is right for you? We would be happy to advise you and put together an individual offer for you on request.

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No, there is no classic free trial period.
However, it is possible to test Hypt as part of a pilot without obligation — this can eliminate parts of the costs.

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Here's how you can start:

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• Free consultation:
  In a short call, our team will show you how hypt fits your company and what testing options are available.

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• Pilot project: Test hypt in your company within a predefined period of time. Ideal for testing benefits and integration in your own environment.

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