Help & Support

hypt is a conversational feedback and customer activation platform for banks and insurers. It captures customer feedback in real time and immediately turns it into concrete actions with measurable business impact.

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1. Capture customer feedback as a conversation
hypt replaces traditional surveys with short, natural feedback conversations conducted right after key customer moments such as advisory sessions, service interactions, or claims. This generates significantly more context and depth than simple ratings or NPS surveys.

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2. Deliver fast and actionable insights
All feedback is analyzed in real time and structured by location, team, role, or touchpoint. Problems, patterns, and sentiment changes become visible within hours, not weeks.

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3. Actively protect online reputation
Dissatisfied customers are identified early and guided through private resolution processes before they share their experience publicly. This prevents reputational damage instead of merely analyzing it.

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4. Convert satisfied customers into growth
Positive feedback is immediately used to invite customers to leave reviews, provide referrals, or take follow-up actions. These activations happen at the right moment, are measurable, and fully compliant.

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5. Close the feedback loop
Every piece of feedback is automatically routed into the appropriate action – for problem resolution, quality improvement, or growth activation. Feedback doesn’t end in a dashboard; it results in real impact.

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6. Built for regulated industries
hypt is designed with privacy-first principles and meets key regulatory requirements such as GDPR and DORA. Implementation is fast and does not require large IT projects, with expansions and integrations possible later.

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In short
hypt makes customer feedback actionable. It protects reputation, improves service quality, and generates measurable growth from real customer moments.

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The goal of hypt is to transform customer feedback from a simple measurement into an active business driver.

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Specifically, hypt pursues three core objectives:

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1. Detect and prevent problems early
hypt makes visible what really happens during advisory sessions, service interactions, or claims while there is still time to act. This allows companies to intervene before individual incidents escalate into systemic issues or public reputational damage.

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2. Turn customer feedback directly into action
Feedback should not remain in reports or dashboards. hypt ensures that every signal is automatically translated into concrete measures – whether to restore trust, improve quality, or activate growth.

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3. Enable growth from real customer moments
Satisfied customers are invited at the right moment to leave reviews, provide referrals, or take follow-up actions. This generates measurable results such as higher loyalty, improved reputation, and sustainable growth.

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Overall, hypt aims to make every customer interaction a controllable lever for quality, trust, and growth – fast, measurable, and suitable for regulated industries.

hypt was specifically designed for banks and insurers to make conversational feedback a strategic driver of growth.

However, our solution works across industries – wherever companies have close customer interactions and can benefit from effective feedback management.

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Possible use cases:

• Law firms that rely heavily on trust
• Real estate companies offering personalized advisory services
• FMCG and consumer brands looking to strengthen their online reputation

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In short: hypt is ideal for any company that wants to turn customer experiences into referrals, reviews, and actionable feedback.

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Yes. hypt is not only for large companies, but also ideal for small teams and individual entrepreneurs who want to start with targeted referral marketing.

Important to know: In order for Hypt to develop its full potential, there should be a sufficient number of customer contacts — e.g. through regular consultations, transactions or service interactions.

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Rule of thumb: The more often you come into contact with customers, the more effectively you can use Hypt.

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Our starter plan offers:

• Easy setup without technical hurdles
• Flexible use via links or QR codes — e.g. in emails, social media or on invoices
• Access to the full word-of-mouth funnel, including review invitations and feedback requests
• Transparent dashboard to instantly see results and progress

1. Real-time and context-rich instead of delayed and superficial
hypt captures feedback immediately after a customer interaction as a natural conversation, not a standardized survey with stars or ratings. This creates far more context and depth, making problems visible while there is still time to act.

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2. Conversational AI instead of static questions
AI-driven dialogue flows capture the "why" behind a rating. Customers respond more thoroughly and meaningfully than with traditional forms.

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3. Faster insights instead of long waits
hypt delivers results within hours, not weeks or months. Patterns, deviations, and themes appear in real time, enabling immediate action.

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4. Automated next steps instead of passive reports
Instead of just presenting data, hypt automatically translates every feedback signal into concrete actions: callbacks, resolutions, reviews, recommendations, or internal follow-up.

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5. Reputation protection instead of reactivity
Dissatisfied customers are addressed privately before negative experiences are shared online. hypt actively protects your reputation.

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6. Measurable activation instead of mere measurement
hypt converts satisfied customers directly into reviews, referrals, and follow-up actions. Results can be measured by location, team, or role – not just as aggregated numbers.

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7. Built-in compliance instead of retroactive adjustments
The platform is designed for privacy and regulatory requirements (e.g., GDPR, DORA). Governance and data protection are integral, not optional.

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8. Low entry barrier and fast deployment
hypt can go live quickly without long IT projects. Organizations can test feedback loops and scale them if successful, before committing to extensive integrations.

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9. Role-specific and location-based insights instead of generic trends
hypt shows exactly where issues occur – by branch, team, role, or touchpoint – enabling precise, targeted management.

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In short
hypt provides deeper, more relevant feedback, delivers fast and actionable insights, activates customers for growth and protection, and is compliance-ready by design – turning feedback into real business impact.

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hypt is not a classic survey tool — the focus is on action rather than analysis.

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• Personal and emotional chatbot communication, instead of standard survey
• Use at analog & digital touchpoints
• Enable direct recommendations (e.g. messenger integration, Google Reviews, etc.)
• Possibility to generate multiple added value from a customer integration (feedback, recommendation & online review)
• Generates real recommendations from hypothetical NPS

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hypt is a Conversational Feedback platform that captures customer feedback in real time and immediately turns it into concrete actions.

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How hypt works

After a relevant customer interaction, such as advisory, service, or claims, a feedback dialogue is automatically triggered. Instead of traditional surveys, hypt conducts a short, natural conversation that provides more context and depth than stars or NPS ratings.

Feedback is analyzed in real time and structured by location, team, or role. Issues and patterns become visible immediately, while there is still time to act.

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Based on the signals, hypt automatically triggers appropriate actions. Dissatisfied customers are guided through private resolution processes, while satisfied customers are invited to leave reviews, give referrals, or take follow-up steps.

At the same time, clear dashboards are available for leadership and teams. Data protection and regulatory compliance are built in from the start.

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In short
hypt does more than collect feedback – it makes feedback immediately actionable for reputation, quality, and growth.

hypt can be used flexibly in many situations to generate feedback, recommendations or online reviews. Typical use cases include:

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• Consultations: After a personal consultation, ask for feedback via QR code on business cards or a link in an email.
• E-banking & digital touchpoints: Immediately after a positive experience (e.g. cashback, transaction, account opening), display a popup or email with a link to the HYPT funnel.
• Events & webinars: QR codes in the room or on presentation slides guide participants directly into the funnel on site. Alternatively: Follow-up email with call-to-action after the event.
• Customer Support: After a support case, ask for satisfaction via email or text message. Ideal for continuous improvement of customer service.
• Internal recruitment: Employees share their experiences in the recruiting process via HypT funnels. Helpful for HR departments to optimize processes.
• Annual customer feedback: Recurring survey to systematically record customer satisfaction and willingness to recommend.
• Digital products (retirement planning, neo-banking, trading): Positive moments within the app trigger a funnel via push, in-app message, or email.
• Product-specific feedback: After buying a product, ask for specific opinions or promote recommendations.

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Industry-specific additions:

• Insurance: Hypt can also be used in the event of a claim to record customer experiences immediately afterwards.
  
• Retail & e-commerce: Applicable after purchase or returns or when sampling products.

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hypt can be used flexibly — anywhere you can place a link or QR code. This allows Hypt to be seamlessly integrated into your existing communication channels.

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Typical deployment channels: Email, SMS, push notifications, QR code (e.g. receipts, letters, flyers)

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Connection to platforms & systems:

• Messenger: WhatsApp, SMS, email
• Review platforms: Google Reviews, Trustpilot, App Store/Google Play
• CRM & marketing systems: HubSpot, Salesforce, BSI

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Conclusion: Hypt works independently of channels — wherever you get in touch with your customers. Thanks to an API connection, it can be flexibly integrated into existing systems.

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hypt is browser-based and works platform-independently — without any app installation.

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Compatibility overview:

• Smartphones & tablets — Android and iOS (via mobile browsers)
• Desktops and laptops — Windows, MacOS, Linux

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Technical requirements:

• Responsive design ensures optimal display on any screen size
• Works in all modern browsers including Chrome, Safari, Firefox, Edge
• No app installation or download required
  
  

hypt automatically adapts to the device in question — ideal for customer feedback on the go or in the office.

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Yes With the integrated hyperspace dashboards, you have access to live data about all your ongoing campaigns at any time.

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You can see in real time:

• Conversion rates per location, product and touchpoint
• Recommendation rates and sentiments of your customers
• Feedback rates and evaluation triggers
• Trends and anomalies that enable immediate action

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Additional features:

• AI-powered improvement suggestions to optimize your funnels
• Possibility to adjust texts and triggers directly during operation
• Compare campaigns, locations, or teams

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Conclusion: With Hypt, you manage your recommendation process dynamically and on a data-based basis — and continuously optimize it based on real-time insights.

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hypt provides you with a variety of relevant metrics to manage the success of your recommendation and feedback strategy transparently and based on data.

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The most important KPIs at a glance:

• Recommendation rate: Ø ~ 40% of your satisfied customers actively recommend
• Feedback rate: Ø ~ 70% of your customers provide brief feedback
• Online review rate: Ø ~ 30% of activated users leave a positive online review
• Live Google reviews: All current reviews of your locations on Google — bundled and analysable
• Chat funnel performance: Detailed data on behavior and breakpoints in your chat funnels

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In addition, hypt delivers:

• Customer insights on sentiments, touchpoints, and triggers — presented visually in the dashboard
• Benchmarks & industry comparisons to rank your performance
• Optimization suggestions based on AI analyses

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Note: The actual KPI values may vary depending on the industry, target group and channel — hypt adapts flexibly to your environment.

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Getting started with hypt is easy, quick and non-binding — without complex integration or technical hurdles.

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This is how the start works:

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• Ready to use: hypt can be tested directly — using hypt links or QR codes, which can be flexibly integrated into any customer communication (e.g. e-mail, SMS, website, print).

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• Book a non-binding demo: We'll show you in a short demo:
  
  • What a custom chat funnel looks like for your use case
  • How hypt integrates into your existing communication process
  • What specific added value can you expect

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• Joint planning of the next steps: After the demo, we will discuss together what a potential pilot or rollout for you might look like — tailored to the industry, target group and goals.

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Tip: Most customers start with a pilot project that can go live within a few weeks.

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The setup of hypt is simple and quick — without any technical integration or high internal effort.

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Typical process:

• hypt is integrated into existing communication channels (e.g. email, SMS, print, customer portals) via Hypt links or QR codes
• The chat funnel, dashboard and reporting are configured together with our team.
• Duration of setup: Usually 2-4 weeks, even for enterprise projects

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Conclusion: hypt is completely ready for use within a few weeks — without an IT project, without system integration, but with immediately visible impact.

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The first visible successes usually occur within just a few days. Thanks to the targeted placement of HYPT funnels at relevant touchpoints, rapid feedback and measurable effects are possible.

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Typical results in a short time:

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• Increasing online ratings: Customers are actively motivated to rate.
• More recommendations via personal messengers: hypt automates recommendations via WhatsApp, SMS & Co. — with success.
• Early identification of internal improvement potential: Feedback provides concrete advice on how to optimize processes, e.g. in support or consulting.
  
  

Tip: The actual speed depends on the use and involvement in customer contact — the more consistently the chat funnels are used, the faster results can be seen.

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Yes, like interfaces, Hypt can be flexibly integrated into existing system landscapes.

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Supported integrations:

• HubSpot — Automatic reconciliation of contact details and funnel activities with your CRM
• Salesforce — trigger-based funnels, segmentation, and automated follow-ups
• BSI CRM — Especially for financial service providers and insurance companies

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Typical deployment scenarios:

• Dispatch of HYPT funnels after specific events (e.g. consultation, contract conclusion, support case)
• Integrate automated feedback into customer data
• Trigger individual funnels based on CRM data

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No. hypt is fully compliant with data protection regulations and works without processing or storing personal data.

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What does that mean in practice:

• No registration required for customers
• No cookies, no user profiles
• No transfer or storage of personal data
• 100% GDPR-compliant and compliant with Swiss banking secrecy

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Particularly suitable for:

• Banks, insurance companies and other heavily regulated industries
• Companies with high data protection requirements and sensitive customer data

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Conclusion: hypt completely protects the privacy of your customers — without sacrificing performance or functionality.

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Yes, hypt meets key data protection and compliance requirements:

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• GDPR-compliant (EU)
• Swiss bank customer secrecy compliant: hypt can be used completely without personal data

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hypt is one of the most successful solutions in the area of referral marketing — with proven above-average results and the trust of leading brands.

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Proven performance:

Ø 40% recommendation rate

→ Up to 33% higher conversion than traditional referral tools

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+2 stars on Google in just 6 months

→ hypt has repeatedly proven that online ratings can be significantly increased, e.g. from 2.7 to 4.3 stars

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High feedback and activation rates

→ An average feedback rate of over 70% among activated customers

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Trusted by market leaders:

hypt is used by numerous top companies in Switzerland — particularly in highly regulated and data-sensitive industries:

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• Banks & financial service providers:
  
  • UBS, Migros Bank, Bernese Cantonal Bank (BEKB), Raiffeisenbank, PostFinance, Aargauische Kantonalbank (AKB), Basler Kantonalbank (BKB)

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• Insurance:
  
  • CSS, CONCORDIA, Generali, Sanitas, Groupe Mutuel, Grazer Versicherung

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• Other industries:
  
  • Nestle, ImmoScout24, SMG

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Conclusion: hypt not only provides strong figures, but is also used by leading banks, insurance companies and consumer goods brands — clear proof of impact, trust and scalability.

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hypt is already being used successfully by leading companies in the banking, insurance and retail sectors — from SMEs to large companies. Customers report on:

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• More recommendations
• More qualitative customer feedback
• Rapid increase in online rating
• Significant sales increases due to word-of-mouth effects

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‍Selected references

hypt is used by the following companies, among others:

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• Banks & financial service providers: UBS, PostFinance, Migros Bank, AKB, BEKB, Raiffeisen, Basler Kantonalbank
  
  
• Insurance companies: Generali, Sanitas, CSS, CONCORDIA, Groupe Mutuel
  
  
• Retail & Consumer Goods: Nestlé, Nuii, Rivella
  
  
• Other industries: Immoscout24, TCS velocorner, SMG, Olten learning workshop, Igloo village, Bracher & Partner

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All success stories can be found on our case study page:

‍hypt.io/resource support/case studies

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With hypt, you're not alone. Our Customer Success Team is with you personally — from day one and throughout the entire deployment.

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This is how we support you after the go-live:

• Individual funnel optimization: Together, we analyze the performance of your funnels and help to optimize texts, triggers and touchpoints in a targeted manner.
• Regular check-ins & reviews: In short, planned appointments, we look at current results, share best practices and provide clear recommendations for further development.
• Strategic advice included: We help you establish hypt as a strategic channel in after-sales — including benchmark comparisons and ideas for new use cases.
• Ongoing support: Our team is always available for you — via email, call or video meeting.

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Conclusion: hypt is not a plug and forget solution — we actively support you and work together to ensure that recommendations, reviews and feedback have a measurable effect.

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Our support team is here for you. Just write to success@hypt.ch and we will take care of your request immediately.

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The costs of hypt depend on your individual needs — depending on team size, range of functions and integration requirements.

Basically, you pay a monthly license and get access to unlimited recommendations, feedback, and Google reviews.

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Starter plan — to get started easily

The starter plan is perfect for small teams or individual departments that want to achieve initial success with hypt.

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Highlights:

• Standardised solution with rapid implementation
• Easy data visualization & basic functions
• Ideal for individual touchpoints or limited use cases
• License price on request
  
  

Enterprise plan — maximum scale and customization

For larger companies with complex requirements, hypt offers a completely personalized solution.

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Highlights:

• Tailored funnels and advanced features
• Integration with existing CRM systems such as Salesforce, HubSpot or BSI
• In-depth data analyses & individual dashboards
• Highest security and data protection standards
• Personal contact & prioritized support
• License price on request
  
  

Note: Not sure which plan is right for you? We would be happy to advise you and put together an individual offer for you on request.

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No, there is no classic free trial period.
However, it is possible to test Hypt as part of a pilot without obligation — this can eliminate parts of the costs.

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Here's how you can start:

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• Free consultation:
  In a short call, our team will show you how hypt fits your company and what testing options are available.

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• Pilot project: Test hypt in your company within a predefined period of time. Ideal for testing benefits and integration in your own environment.

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